Whether you are stuck in a traffic jam, involved in an accident, want to report a traffic violation, or need help with an e-challan dispute, knowing the right helpline number can save you a lot of time. Pakistan does not have one single traffic helpline for the whole country. Instead, each province and city runs its own traffic police system, and the Punjab Safe Cities Authority (PSCA) manages Lahore through its Safe City network.
To make things simple, we have collected the most important traffic police and emergency numbers in one place. Save this page or note these numbers in your phone before you travel. Please note that helpline numbers and services can change over time, so always confirm current details on the official portal of the relevant authority.
Quick Reference Table – Key Traffic and Emergency Numbers
| Service / Authority | Area | Helpline | When to Call |
|---|---|---|---|
| Police Emergency | All Pakistan | 15 | Any police emergency, accidents, crime, traffic incidents |
| PSCA / Safe City Lahore | Lahore, Punjab | 15 | E-challan queries, traffic incidents, lost items, Safe City services |
| Rescue 1122 | Punjab, KP, Sindh, GB, AJK | 1122 | Ambulance, fire and rescue after an accident |
| National Highways & Motorway Police | Motorways & national highways | 130 | Help or complaints while travelling on motorways and highways |
| Islamabad Traffic Police (ITP) | Islamabad | 1915 | Traffic information, complaints, road updates in the capital |
| Punjab Highway Patrol | Punjab highways | 1124 | Assistance on provincial highways in Punjab |
| Edhi Ambulance | All Pakistan | 115 | Ambulance service and accident response |
| Fire Brigade | All Pakistan | 16 | Vehicle fires and fire emergencies |
| Sindh Police Madadgar | Sindh | 15 | Police help and traffic complaints in Sindh, including Karachi |
| Traffic Police Karachi | Karachi | 1093 | Traffic complaints and guidance in Karachi (confirm on the official Sindh Traffic Police page) |
Punjab and PSCA Lahore Helplines
Lahore’s traffic is monitored by the Punjab Safe Cities Authority through thousands of CCTV and ANPR cameras. The same authority operates the e-challan system for the city, so most traffic-related calls in Lahore are handled through the universal police number 15. When you dial 15 in Lahore, your call reaches the PSCA integrated command centre, which can dispatch traffic police, check camera footage and guide you about e-challan matters.
When to call 15 in Punjab
- To report a road accident or a serious traffic violation.
- To ask about a wrongly issued e-challan or request camera evidence.
- To report a stolen vehicle or suspicious activity on the road.
- To get help if you feel unsafe while travelling.
If your query is only about checking or paying a fine, you do not need to call anyone. You can verify your challan online in a minute — see our step-by-step guide on PSCA e-challan verification for the complete process. For highway travel inside Punjab, the Punjab Highway Patrol responds on 1124, while the Motorway Police handle all motorways on 130.
Sindh and Karachi Traffic Police Helplines
Karachi’s traffic is managed by the Traffic Police Karachi, a part of Sindh Police. For general police help anywhere in Sindh, dial 15 (Madadgar). Karachi also has a dedicated traffic helpline, commonly published as 1093, for traffic complaints, route guidance during jams and reporting violations. Because contact details are updated by the department from time to time, confirm the current number on the official Sindh Traffic Police website before relying on it.
Sindh’s e-challan system is newer than Punjab’s and is being expanded city by city. If you received a challan in Karachi, read our guide on how to check e-challan in Karachi to verify it online and understand the payment options. For driving licence matters in Sindh, the Sindh Police driving licence branches and their e-licensing portal handle renewals and new applications; the licence helpline is also reachable through 15.
Islamabad Traffic Police (ITP) Helpline
The Islamabad Traffic Police operates the dedicated traffic helpline 1915. Callers can ask about road closures, diversions, traffic congestion, licensing services and challan-related guidance in the federal capital. ITP also runs an FM radio service (FM 92.4) that broadcasts live traffic updates for Islamabad, which is very useful during peak hours, protests or VVIP movement.
For emergencies in Islamabad, 15 still works for police and 1122 for rescue services in most areas. If you need to check a licence record before calling, our guide on driving licence check online in Pakistan explains how to verify licence details from home.
Other Useful Numbers for Road Users
Motorway Police – 130
The National Highways and Motorway Police patrol all motorways (M-1 to M-5 and others) and national highways. Dial 130 for breakdown assistance, accidents, reckless driving complaints or weather and road condition updates. Their officers also issue on-the-spot challans on motorways, which are separate from city e-challans.
Khyber Pakhtunkhwa and Balochistan
In KP, traffic matters in Peshawar are handled by the City Traffic Police Peshawar under KP Police; the universal number 15 connects you to police control, and Rescue 1122 operates across the province. In Balochistan, including Quetta, dial 15 for police help and traffic complaints. Smart city camera projects are still limited in these provinces, so most challans there are issued manually by traffic wardens.
Rescue and Medical Help
After any serious accident, your first call should be for medical help: 1122 for Rescue (where available) or 115 for Edhi ambulances nationwide. Then inform the police on 15 so the incident is recorded, which is important for insurance and legal purposes.
Tips for Calling a Traffic Helpline
- Stay calm and be specific: give your exact location, direction of travel and the nearest landmark.
- Note vehicle details: registration number, colour and type of vehicle involved.
- For e-challan disputes: keep your challan number and vehicle registration handy; ask for the complaint or token number.
- Ask for a reference: always note the complaint number and the name of the officer you spoke with.
- Use online services first: checking a challan, verifying a licence or paying a fine online is faster than waiting on a call queue.
Frequently Asked Questions
What is the traffic police helpline number for all of Pakistan?
There is no single traffic-only number for the whole country, but the police emergency number 15 works nationwide and connects you to the local police control, which handles traffic incidents as well. For motorways, use 130, and for Islamabad traffic, use 1915.
Which number should I call for an e-challan problem in Lahore?
Call 15. In Lahore this reaches the PSCA Safe City control room, which operates the e-challan system and can register your complaint or guide you to the right desk. Confirm current details on the official PSCA portal before visiting in person.
What is the Motorway Police helpline?
The National Highways and Motorway Police helpline is 130. It works on all motorways and national highways for assistance, complaints and road information.
How can I contact Karachi traffic police?
You can dial 15 for Sindh Police Madadgar, or use the Karachi traffic helpline (published as 1093). Because numbers are revised by the department, confirm the current details on the official Sindh Traffic Police website.
Which number should I call after a road accident?
Call 1122 for rescue and ambulance (or 115 for Edhi) first if anyone is injured, and then 15 to inform the police. On a motorway, call 130 instead for the fastest response from Motorway Police patrols.